Priavcy Policy

Effective date: [10/09/2025]

  1. Who we are
    This Privacy Policy explains how The Derma House Clinic (“Clinic,” “we,” “our,” “us”) collects, uses, discloses, and protects personal information on our websites and pages, including consult.dermahouseclinic.com/kaithal and related properties. This Policy applies to patients, website visitors, and inquiry submitters located in India.

  2. What information we collect

  • Contact details: name, email, phone number, city, preferred appointment time collected via forms, calls, or WhatsApp.

  • Medical-related information shared voluntarily during inquiries (e.g., skin/hair concerns); do not submit sensitive details online unless requested for scheduling.

  • Usage data and device information: IP address, browser type, pages viewed, time on page, referring/exit pages, and similar analytics.

  • Cookies and similar technologies: identifiers placed by us and trusted vendors to operate the site, measure performance, and manage advertising.

  1. How we use information

  • Provide services: respond to inquiries, schedule consultations, share location and clinic information.

  • Improve experience: analyze site usage and performance to enhance content and functionality.

  • Marketing and communication: send service updates and appointment reminders consistent with consent and preferences; we do not use health-condition data for ad targeting.

  • Security and compliance: prevent misuse, detect fraud, and comply with legal obligations.

  1. Cookies and advertising

  • Essential cookies: required for core site functions (e.g., load balancing, security).

  • Analytics cookies: measure traffic and performance (e.g., Google Analytics). You can opt out via your browser or Google’s tools.

  • Advertising cookies/identifiers: may be used to measure Google Ads performance and manage frequency; we do not create or use audiences based on sensitive health data or specific conditions. Opt-out options are available via Google Ad Settings and your device settings.

  • Consent: Where required by law, we obtain and record consent for non‑essential cookies and provide controls to withdraw consent at any time.

  1. Legal bases and consent (India focus)

  • We process personal data with consent, to perform pre‑contract steps (e.g., scheduling), for legitimate interests (site security and analytics), and to comply with legal obligations. Users may withdraw consent using the contact details below or via cookie preferences.

  1. Sharing information

  • Service providers: hosting, analytics, communications, and advertising vendors who process data under instructions and appropriate safeguards.

  • Legal and safety: to comply with law, enforce terms, or protect rights, safety, and security.

  • Business transfers: in a merger, acquisition, or restructuring, your data may be transferred subject to this Policy.

  1. Data retention
    We retain personal information only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Retention periods vary based on inquiry resolution, appointment history, and legal guidelines.

  2. Your choices and rights

  • Access, correction, deletion: request access to or deletion of your personal information, or ask us to correct inaccuracies.

  • Cookie controls: manage cookie preferences via our banner/settings and your browser.

  • Marketing preferences: opt out of non‑essential communications at any time via provided links or by contacting us.

  1. Data security
    We use reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

  2. Children’s privacy
    Our services are intended for individuals 18+ and are not directed to children. If a parent or guardian believes a child has provided personal information, contact us to request deletion.

  3. Third‑party links
    Our site may link to external websites; their privacy practices are governed by their own policies. Review their policies before providing information.

  4. International transfers
    If data is processed outside India by our service providers, we implement safeguards consistent with applicable laws and platform requirements.

  5. Updates to this Policy
    We may update this Policy periodically; the “Effective date” indicates the latest version. Material changes will be notified on this page.

  6. Contact us
    The Derma House Clinic
    Subhas Market, Kaithal–Pundri–Karnal Rd, Ashoka Garden Colony, Kaithal, Haryana 136027
    Email: tdhskinclinic@gmail.com
    Phone/WhatsApp: +91 7901964540

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